Frequently Asked Questions

• I already have an account – why can't I log in?
• By downloading the app, do I automatically start paying fees?
• Can I cast workouts to my TV?
• How do I cancel my subscription?
• Can I get a refund?
• Can I save or download workouts for offline use?
• How do I subscribe or sign up?
• Can I access my account on multiple devices?
• How do I switch from a monthly to annual subscription?

• Can I play these videos on my smart TV?
• Can I download my workouts?
• What level of fitness do I need for these classes?
• I’m looking for a personal trainer! Can I hire Kaisa?
• Do you have an app?
• I’m not satisfied with my purchase. How can I get a refund?
• Who is Kaisa Keranen?
• How do I switch or cancel my subscription?
• I’m having problems logging in
• Where should I start with the workouts?

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