Frequently Asked Questions
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I already have an account – why can't I log in?
By downloading the app, do I automatically start paying fees?
Can I cast workouts to my TV?
Can I save or download workouts for offline use?
How do I cancel my subscription?
Can I get a refund?
Can I access my account on multiple devices?
How do I subscribe or sign up?
How do I switch from a monthly to annual subscription?
Can I play these videos on my smart TV?
Can I download my workouts?
What level of fitness do I need for these classes?
I’m looking for a personal trainer! Can I hire Kaisa?
I’m not satisfied with my purchase. How can I get a refund?
Do you have an app?
Who is Kaisa Keranen?
How do I switch or cancel my subscription?
I’m having problems logging in
Where should I start with the workouts?
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